You Can Make Statistics Say Anything You Want

80% – 85% of U.S. citizens are happy with their health insurance according to some polls of questionable origin. 85% customer satisfaction with any product or service is lousy performance in the first place, but a Kaiser Family Foundation poll suggested that the people who liked their health plans the most used them the least. If you haven’t used your insurance for any substantial claim, you are obviously going to be happier than someone who’s claim was rejected. A much more relevant statistic would be the percentage of people who were satisfied with their coverage after they had made a significant claim. No such data could be found.

- Will Kaydos, Author of Thin Ice

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